Returns & Exchanges
At CRYSTALS.COM, we want you to feel the positive energy of every purchase; if your home decor isn't the perfect fit, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Log into your account portal and select the order containing the item you wish to return to receive a Return Merchandise Authorization (RMA) number.
Secure the Specimen
Carefully wrap your crystal or home accessory in its original protective padding and box to ensure it is not damaged during the transit process.
Ship the Package
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our team inspects the returned item for its energetic and physical integrity, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing